FAQs
Frequently Asked Questions — Global Track Express
Your Questions, Answered
We know that shipping freight — whether across town or across the globe — comes with a lot of questions. Below, we’ve compiled answers to the questions our customers ask most often. If you don’t find what you’re looking for, our team is always just a phone call or email away.
General Questions
What services does Global Track Express offer? Global Track Express provides full-service freight and logistics solutions, including Road Freight, Air Freight, Sea Freight, Rail Freight, Warehousing & Distribution, and Moving & Relocation services. We support businesses shipping domestically and internationally.
What industries do you work with? We serve a wide range of industries, including manufacturing, retail and e-commerce, automotive, pharmaceuticals and healthcare, technology, and perishable goods. Our multi-modal network is built to handle the unique demands of each industry.
How is Global Track Express different from other freight companies? Our core differentiator is transparency. Every shipment we handle is tracked in real time, giving customers continuous visibility from pickup to final delivery — not just updates when something goes wrong.
Do you offer services outside of Texas? Yes. While our headquarters is based in Fort Worth, Texas, our network extends across the United States and internationally through our partner carriers, ports, and air cargo hubs.
Getting a Quote
How do I get a shipping quote? You can request a quote through our Contact Us page, by emailing info@globaltracksexpres.com or by calling our sales team directly. We’ll need details such as origin, destination, cargo weight/dimensions, and preferred shipping timeline.
How quickly will I receive a quote? Most quotes are provided within one business day. Urgent requests can often be turned around same-day — just let our team know the timeline you’re working with.
Are your quotes all-inclusive? We provide detailed, itemized quotes so you know exactly what you’re paying for — freight charges, applicable customs fees, insurance (if selected), and any accessorial charges. No hidden fees.
Do quoted prices change after booking? Quoted prices are locked in based on the shipment details provided at booking. If shipment specifics change (weight, dimensions, destination, timeline), pricing may be adjusted accordingly and communicated before any changes are finalized.
Shipment Tracking
How can I track my shipment? Every shipment includes access to real-time tracking through our tracking portal on the Contact Us page. Simply enter your tracking number to view current status and location.
Will I be notified of delays automatically? Yes. Our system sends proactive notifications for any significant status changes, including delays, so you’re never left wondering about your shipment’s progress.
What if my tracking number isn’t working? If your tracking number isn’t returning results, contact our customer support team directly at support@globaltrackexpress.com or (817) 555-0198, and we’ll look into it right away.
Shipping Process & Delivery
How long does shipping typically take? Transit times vary depending on the mode of transport and distance. Road freight within the U.S. typically ranges from 1–5 business days, air freight from 1–3 days, sea freight from 2–6 weeks depending on origin/destination, and rail freight from 3–10 days. Our team provides specific estimates at the time of booking.
Can I choose a specific delivery date or window? Yes, especially for time-sensitive shipments. Let us know your required delivery window when requesting a quote, and we’ll recommend the best service level to meet it.
What happens if my shipment is delayed? While we work hard to keep every shipment on schedule, delays can occasionally occur due to weather, customs holds, or other factors outside our control. If a delay happens, our team will proactively communicate updated timelines and work to minimize any further impact.
Do you offer door-to-door delivery? Yes. Our door-to-door service covers the entire shipping journey — pickup, transport, customs clearance (for international shipments), and final delivery — managed by a single point of contact.
Customs & International Shipping
Do you handle customs clearance? Yes. Our team manages export and import documentation and works directly with customs authorities to ensure smooth, compliant clearance for international shipments.
What documents do I need for international shipping? Required documentation varies by shipment type and destination but typically includes a commercial invoice, packing list, bill of lading or airway bill, and any applicable certificates of origin or compliance. Our team will guide you through exactly what’s needed for your specific shipment.
Can you help with restricted or regulated goods? Yes. We have experience handling regulated cargo, including dangerous goods, in full compliance with applicable international regulations such as IATA and IMDG codes. Contact our team early in the process to ensure proper handling.
Insurance & Liability
Is my shipment insured? Basic carrier liability coverage is included with most shipments, but we strongly recommend additional cargo insurance for high-value or sensitive shipments. Our team can help determine the right coverage level for your cargo.
What happens if my shipment is damaged or lost? In the rare event of damage or loss, our claims team will guide you through the process, working with the relevant carrier and insurance provider to resolve the issue as quickly as possible.
How do I file a claim? Claims can be submitted through our customer support team at info@globaltracksexpres.com Please include your tracking number, a description of the issue, and any supporting documentation (photos, invoices, etc.).
Payments & Billing
What payment methods do you accept? We accept major credit cards, ACH bank transfers, and, for established business accounts, net payment terms. Speak with our sales team to set up an account with terms that work for your business.
When is payment due? Payment terms depend on your account type. Standard shipments are typically due upon booking or delivery, while approved business accounts may qualify for net 15/30/45 terms.
Can I set up a recurring shipping account? Yes. Businesses with regular shipping needs can set up a dedicated account with our sales team, which can include volume pricing, dedicated account management, and simplified billing.
Working with Global Track Express
Do you offer dedicated account management? Yes. Businesses with ongoing or high-volume shipping needs are paired with a dedicated logistics coordinator who understands their specific operations and requirements.
Can you manage our full supply chain logistics, not just individual shipments? Absolutely. We work with many clients on a broader logistics management basis, combining multiple service lines (warehousing, multi-modal transport, distribution) into a coordinated supply chain solution.
How do I get started with Global Track Express? Simply reach out through our Contact Us page or call our sales team directly. We’ll discuss your shipping needs, provide a quote, and get your first shipment moving.
Still Have Questions?
Our team is here to help with anything not covered above. Reach out to us at info@globaltracksexpres.com eady to answer your questions and get your freight moving.